Refund policy

RETURN & REFUND POLICY

Last Updated: August 27, 2026

At Fischer Mill Supply, Inc., we want you to be satisfied with your purchase. Because we sell agricultural equipment parts, replacement components, apparel, and specialty products, certain items are subject to specific return restrictions.

Return Eligibility

Eligible merchandise may be returned within 14 days of the date of delivery or purchase.

To qualify for a return, merchandise must:

Be unused and uninstalled.
Be in new, resalable condition.
Not have been washed, worn, altered, damaged, or modified.
Have all original tags attached, when applicable.
Include the original packaging when applicable.
Be accompanied by a receipt, order confirmation, or order number.
Receive prior return authorization from Fischer Mill Supply, Inc.

Do not send merchandise back without first contacting us. Unauthorized returns may be refused or returned to the sender.

To request a return authorization, contact our Parts Department:

Fischer Mill Supply, Inc.
20990 S Fischers Mill Rd
Oregon City, OR 97045
Phone: 503-631-3411
Email: chelsea@fischermill.com

Restocking Fee

Approved returns are subject to a 20% restocking fee, unless the return is due to an error by Fischer Mill Supply, Inc. or unless otherwise agreed to by us in writing.

Original shipping and freight charges are non-refundable except when the return results from an error by Fischer Mill Supply, Inc.

Non-Returnable and Final Sale Items

The following products are final sale and are not eligible for return or refund except where required by law or in the case of an applicable verified warranty claim:

Electrical and electronic parts
Parts that have been installed, mounted, connected, or used
Opened or used parts
Special-order parts or merchandise
Discontinued or obsolete parts
Clearance or final-sale merchandise
Chemicals, herbicides, pesticides, and similar products
Oils, lubricants, fluids, and other consumable products
Batteries
Cut-to-length merchandise
Custom-made or custom-ordered items
Gift cards
Original shipping, handling, and freight charges

Special Orders

Special-order merchandise is non-cancelable and non-refundable immediately after the order is placed.

By placing a special order, the customer authorizes Fischer Mill Supply, Inc. to obtain the merchandise specifically for that customer. This policy applies even if the merchandise has not yet arrived at our location or been shipped to the customer.

Customers should carefully verify all part numbers, model numbers, serial numbers, measurements, specifications, and compatibility before placing a special order.

Parts Fitment and Customer Responsibility

The customer is responsible for verifying that a part is correct for the intended application before ordering and before installation.

Agricultural and equipment parts can vary based on model, serial number, production date, engine, transmission, axle, configuration, manufacturer supersession, and other factors.

Customers should verify, as applicable:

Manufacturer
Model
Serial number
Part number
Superseded part number
Dimensions
Specifications
Application
Compatibility

Fitment information provided on our website is offered as a convenience and may not apply to every machine or production variation.

If you are uncertain whether a part fits your equipment, please contact our Parts Department before ordering.

To the fullest extent permitted by applicable law, Fischer Mill Supply, Inc. is not responsible for installation labor, removal or reinstallation costs, equipment downtime, lost production, travel expenses, towing, transportation, consequential damage, or other costs arising from the purchase or installation of an incorrectly ordered or incorrectly installed part.

Once a part has been installed, it is considered used and is not returnable except in connection with an applicable verified warranty claim.

Apparel Returns and Exchanges

Eligible unworn and unwashed apparel may be returned or exchanged within the 14-day return period provided all original tags remain attached.

In-store exchanges are preferred and are subject to product and size availability.

Customers are responsible for shipping costs associated with mailed returns or exchanges unless Fischer Mill Supply, Inc. shipped the wrong merchandise or made another fulfillment error.

Fischer Mill Supply, Inc. may waive the standard restocking fee for an approved in-store size exchange at our discretion.

Wrong, Missing, or Damaged Merchandise

Customers must inspect their order promptly after delivery.

Please contact us within 48 hours of delivery if:

An item is missing.
You received the wrong item.
Merchandise was damaged during shipping.
The package or shipping container shows evidence of damage.

For damaged merchandise, please retain the merchandise, packaging, shipping carton, packing materials, and shipping label and provide photographs of the damage when requested.

Failure to report visible shipping damage, shortages, or incorrect merchandise within 48 hours may limit our ability to pursue a carrier claim or provide a replacement.

If Fischer Mill Supply, Inc. shipped an incorrect item, we will pay reasonable return shipping and replacement shipping costs.

Defective Products and Manufacturer Warranty

If you believe a product is defective, contact Fischer Mill Supply, Inc. before returning or disposing of the product.

Many products sold by Fischer Mill Supply, Inc. are covered by warranties issued by the product manufacturer. We will determine whether the issue should be handled as a return or through the applicable manufacturer's warranty process.

Proof of purchase may be required for all warranty claims.

Unless specifically covered by the applicable manufacturer's warranty, warranty claims do not include reimbursement for:

Labor
Diagnostics
Removal or installation
Freight or shipping
Travel
Pickup or delivery
Transportation
Equipment downtime
Lost production or revenue
Other incidental or consequential expenses

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Return Shipping

When a return results from customer preference, incorrect sizing, an incorrectly ordered part, or another reason not caused by Fischer Mill Supply, Inc., the customer is responsible for return shipping costs.

We recommend using a trackable and insured shipping method. Fischer Mill Supply, Inc. is not responsible for merchandise lost or damaged while being returned to us by the customer.